The right channel for your question.
Six inboxes, each routed to the right person on our side. Pick the one closest to your question — we’ll take it from there.
Sales & Demo Requests
Product demos, partnership inquiries, pricing, RFP/RFI responses, channel/reseller conversations. We typically respond within one business day.
Implementation & Professional Services
Implementation engagements, workflow analysis, vendor migrations, staff augmentation, training programs. For both XyDromatics product deployments and adjacent vendor-system work.
services@synthologysolutions.com
Customer Support
For active customers running Synthology products in production. Issue triage, patch coordination, knowledge-base access, escalation. Managed-services customers have additional named technical contacts.
support@synthologysolutions.com
Regulatory Affairs
Auditor / compliance inquiries, regulatory documentation requests (Risk Management Files, Threat Models, MDR procedures, etc.). Most documentation is shared under NDA.
regulatory@synthologysolutions.com
Security Disclosures
Coordinated Vulnerability Disclosure program. PGP-encrypted submissions accepted; public key at /.well-known/security.txt. Acknowledgment within 5 business days; remediation timeline depends on severity.
security@synthologysolutions.com
Product Complaints / Problem Reports
Regulated complaint-handling channel under 21 CFR 820.198. Open to anyone — clinicians, biomedical engineers, IT staff, patients, family members. Reports of patient harm or potential harm trigger our 21 CFR 803 (MDR) evaluation. A web form is available for structured intake; the email lands in the same queue.
complaints@synthologysolutions.com
For physical correspondence.
Synthology Healthcare Solutions Group, LLC
21 Cliffledge Trl
Black Mountain, NC 28711
United States
Official Correspondent: Michael Danson
+1 850 607 3631