# The right channel for your question.

Six inboxes, each routed to the right person on our side. Pick the one closest to your question — we’ll take it from there.

### Sales & Demo Requests

Product demos, partnership inquiries, pricing, RFP/RFI responses, channel/reseller conversations. We typically respond within one business day.

[sales@synthologysolutions.com](mailto:sales@synthologysolutions.com)

[Request a 30-minute demo →](/content/contact/demo/index.html)

### Implementation & Professional Services

Implementation engagements, workflow analysis, vendor migrations, staff augmentation, training programs. For both XyDromatics product deployments and adjacent vendor-system work.

[services@synthologysolutions.com](mailto:services@synthologysolutions.com)

### Customer Support

For active customers running Synthology products in production. Issue triage, patch coordination, knowledge-base access, escalation. Managed-services customers have additional named technical contacts.

[support@synthologysolutions.com](mailto:support@synthologysolutions.com)

### Regulatory Affairs

Auditor / compliance inquiries, regulatory documentation requests (Risk Management Files, Threat Models, MDR procedures, etc.). Most documentation is shared under NDA.

[regulatory@synthologysolutions.com](mailto:regulatory@synthologysolutions.com)

[View regulatory posture →](/content/regulatory/index.html)

### Security Disclosures

Coordinated Vulnerability Disclosure program. PGP-encrypted submissions accepted; public key at /.well-known/security.txt. Acknowledgment within 5 business days; remediation timeline depends on severity.

[security@synthologysolutions.com](mailto:security@synthologysolutions.com)

[security.txt (RFC 9116) →](/content/.well-known/security.txt)

### Product Complaints / Problem Reports

Regulated complaint-handling channel under 21 CFR 820.198. Open to anyone — clinicians, biomedical engineers, IT staff, patients, family members. Reports of patient harm or potential harm trigger our 21 CFR 803 (MDR) evaluation. A web form is available for structured intake; the email lands in the same queue.

[complaints@synthologysolutions.com](mailto:complaints@synthologysolutions.com)

[Use the complaint form →](/content/report/complaint/index.html)

## For physical correspondence.

### Synthology Healthcare Solutions Group, LLC

21 Cliffledge Trl

Black Mountain, NC 28711

United States

Official Correspondent: Michael Danson

+1 850 607 3631